Support the business and stakeholders to write detailed and clear user stories, and map processes. As directed by the Project Manager, use the appropriate methodologies to help stakeholders define a problem, to analyse, identify and quantify root causes, support Operations teams to design and implement solutions. Identify areas for improvement through data-driven analysis and create processes to monitor Key Performance Indicators to help the business measure impact and ensure improvements are sustained. Contribute to the coaching and influencing of employees in understanding and applying the standards and approach to process analysis to sustaining a beneficial Lean culture within UK Operations and UK Change.

• Customer Focused - Self Agile - Self Accountable - Self Champion Transformation - Self Amplify Capability - Self

• Experience as a process analysis within a financial organization, including effective user story writing, requirement gathering, process mapping You can evidence teamworking skills with the ability to coordinate, motivate, and create a 'can do' atmosphere Excellent verbal and written communication methods used to engage internal customers and achieve desired results Operational excellence experience gained at a multi-national financial or risk institution Experience of project management using AGILE or PRINCE2 methodology (or equivalent) Knowledge of workflow and process automation.