Key tasks and Accountabilities • Creating and maintaining key process documentation including As-is and To-be process flows • Delivering documentation & recordings required for internal product demonstrations • Learn and maintain a comprehensive product knowledge • Stakeholder engagement with Product Delivery teams & Product Owner • Transforming high level business requirements into detailed stories • Prepare user stories in coordination with the Product Owner and Product Delivery teams • Define User Story Acceptance Criteria in coordination with Product Owner and Delivery Team • Lead refinement sessions including preparing the agenda and business requirements in coordination with the Product Owner • Attend and play a key role in Agile ceremonies representing the perspective of Solutions and the broader business • Support Incident Investigations

• • Previous experience in working with platform migrations • Proficient with process modelling tooling (e.g. Lucid Charts, Visio etc.)

• • Experience of working with agile development methods • Experience of product development in a software delivery or infrastructure environment • Excellent problem solving and decision making skills • Strong commercial acumen • Ability to work effectively under pressure • Ability to identify, manage and mitigate risks • Disciplined with strong planning and organisation skills and the ability balance multiple conflicting priorities • Effective communication skills to influence a range of stakeholders • Attention to detail